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 JB Consultants Online – Privacy Policy                    

JB Consultants Online – Privacy Policy (South Africa / POPIA)

Last updated: 22 February 2026

1) Who we are

JB Consultants Online (“we/us”) provides business consulting, mentoring, and digital products (e-books, workbooks, templates, starter packs).

Contact:info@jbconsultantsonline.com

WhatsApp/Phone: [0832559438]

Address: [PO BOX 46226, Durbanville 7551]

Information Officer: [Johan Brand  email: johan@jbconsultantsonline.com]

2) What we collect

When you use our site or contact us, we may collect:

  • Name, email, phone/WhatsApp
  • Business details you choose to share (industry, challenges, goals)
  • Order and delivery details (what you requested/bought; delivery by email/WhatsApp link)
  • Proof of payment and basic billing records (we do not want card details by message)
  • Website usage data (IP address, device/browser, pages visited, referral source)
  • Cookies and similar tracking (see section 9)

3) Why do we use it

We use your information to:

  • Respond to enquiries and deliver requested downloads/products
  • Provide support and follow-up
  • Manage orders, invoicing, and payments
  • Improve our website and services
  • Run marketing and measure results (where enabled)
  • Comply with legal/tax obligations and protect our rights (e.g., disputes/fraud)

4) Our lawful basis (POPIA)

We process personal information when it’s necessary for:

  • Delivering a product/service you requested (contract/steps to contract)
  • Our legitimate business purposes (e.g., responding to enquiries, support, and improvement)
  • Your consent (mainly marketing, where required)
  • Legal obligations (record keeping)

5) Marketing (email/WhatsApp/SMS)

We may send helpful resources and offers if you opt in, or if you’re an existing customer and it’s relevant.

You can opt out anytime by replying STOP or emailing info@jbconsultantsonline.com. We do not sell your information.

6) Who we share it with

We only share information when needed with trusted service providers, such as:

  • Website platform/hosting (e.g., SITE123 and related services)
  • Email/communication tools and support systems
  • Analytics/advertising tools (e.g., Google/Meta), if used
  • Professional advisers (accountant/legal) when required
  • Authorities if the law requires it

Service providers may only use your information to perform services for us and must protect it.

7) Cross-border processing

Some providers may store/process data outside South Africa (e.g., hosting, email, analytics/ads). We take reasonable steps to ensure appropriate protections are in place.

8) Security and retention

We use reasonable safeguards to protect information. No system is perfect, but we act quickly if a serious incident occurs.

We keep information only as long as needed for the purposes above and legal requirements, then delete or de-identify it.

9) Cookies

We may use cookies to run the site, remember preferences, and measure traffic/marketing results (if enabled). You can manage cookies in your browser settings (and via any cookie banner we implement).

10) Your rights (POPIA)

You may request access to your information, ask for correction/deletion, object to processing (including marketing), or withdraw consent.

Email info@jbconsultantsonline.com. We may ask for proof of identity.

11) Complaints

Please contact us first. You may also complain to the Information Regulator (South Africa) (their current contact details are published on their official website).